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      Standalone licences
      • 02 Aug 2024
      • 1 Minute to read
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      Contents

      Standalone licences

      • Updated on 02 Aug 2024
      • 1 Minute to read
      • Print
      Article summary

      If on opening the software, you receive the pop-up No licence found, you can troubleshoot the problem to identify the issue:

      1. Ensure your USB dongle is correctly connected to an active USB port.
      2. Confirm the software is not already open - each licence allows one instance of the interface to be open at any one time.
      3. There may be a fault with the hardware itself, please check your USB dongle is working.
      4. Your licence may be out of date for the version of Flood Modeller you are trying to open, check your licence is up to date.

      If you are still unable to open the software, please copy and paste %appdata%\Flood Modeller\logs into Windows File Explorer to locate your latest logfile, and email it to our support team.

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