Network licences

This article contains details about your network licence, and how to troubleshoot any issues you may have with accessing the software.

Accessing your licence

To access a licence, someone with access to the server will need to activate the licence initially. You will have received details from our support team to assist with this.

After activation, each user machine must be configured to the licensing server. This process is only required once, prior to initially accessing the software on the machine.

To configure your machine, follow the steps below.

1. Install the software. CodeMeter will be installed automatically.
2. Open CodeMeter Control Center from the System Tray or the Windows Start Menu, and click on the WebAdmin button.
3. A webpage will appear. Select the Configuration tab.
4. Click on Add New Server. If you do not have the relevant rights to do this, please ask for assistance from your IT for the following steps.
5. Enter the IP or alias (name) of the licence server.
6. Click Add, then Apply.
7. Repeat steps 4-6 as needed if multiple servers are used.

Then sign onto the VPN, and simply double-click the Flood Modeller shortcut (or the executable) to open the software.

Software will not open 

On some systems, you may experience an issue when you first try to start Flood Modeller due to a failure within a third-party mapping component, or a recent Windows update. Details of both of these are provided below.

Registration failure of mapping component

To identify the issue:

On trying to open Flood Modeller, the following error message appears

To resolve the issue:

1. Browse to the Flood Modeller\gui folder. By default, this is C:\Program Files\Flood Modeller\gui
2. Locate the file regMapWinGIS.cmd in this folder, right-click on the file and select Run as Administrator from the displayed menu
3. A Command Prompt window displays progress as the program runs. Upon completion of the program the window will close automatically
4. Double-click the Flood Modeller shortcut (or the executable) to open the software.

Windows update issue

To identify the issue:

On trying to open Flood Modeller, the loading "splash screen" pops up briefly and then vanishes, but the software does not open.

To resolve the issue:

1. Make sure Flood Modeller isn't running - so if you tried starting it and it failed, check there is no Flood Modeller reference still in your system Task Manager (and use End Process to remove if there is a reference there)
2. Browse to the folder C:\Users\<YourUserName>\AppData\Local\Jacobs
3. Locate the most recent folder that begins FloodModeller.exe_, e.g. this might look something like this: FloodModeller.exe_Url_vi3plc0tmtpuviiryv33ixdzbwiujpxw
4. Right-click on this folder and select Delete
5. Double-click the Flood Modeller shortcut (or the executable) to open the software.

Licence not found

If on opening the software, you receive the pop-up No licence found, it may be due to one of the items below. 

1. The machine is not configured to the server.

   To access the licence, each user machine must be configured to the licensing server. This process is only required once, prior to initially accessing the software on the machine. Follow the steps in Accessing your licence to configure your machine. You may require assistance from your IT for this.

2. The machine is not signed on to the network/VPN.

   You will need to sign into your company network to access your licence.

3. No licences are available.

   Your network licences are accessed on a first come, first served basis. If your colleagues are already using all available licences, there will not be any remaining licences for you to use.

4. The licence is not up-to-date.

   If the software is not in use, the most common cause is that your licence is out of date for the version of Flood Modeller you are trying to open.

   Note:

   Please be aware a v5 licence will only work for Flood Modeller v5.1 and earlier. A v6 licence will only work for Flood Modeller v6.0 and later.

   Confirm you are opening the version of Flood Modeller that matches your licence, as per the note above. To update your licence, please contact support@floodmodeller.com.

5. The licence is not recognised on the server machine.

   In rare circumstances, the licence is not recognised at all on the server. If none of your colleagues can access the licence either, details on how to check your licence is being recognised are provided in the Additional licensing details section. Depending on your access permissions, you may need to be on the machine being used as a server to confirm everything is working as expected.

If you still experience an issue opening the software and need further assistance, please copy and paste the below into Windows File Explorer to locate your latest logfile, and send this through to support@floodmodeller.com

%appdata%\Flood Modeller\logs

Issue running a model

If you can open the software successfully but receive a licensing error when running simulations, check the number of nodes and/or cells within your model. You may need an add-on or a different edition of the software. 

The limits for the Lite, Standard and Professional editions of Flood Modeller are as follows:

A detailed list of available features provided with each edition of Flood Modeller can be found on our website. If your licence does not provide the required functionality, add-ons are available as both long-term purchases and short-term rentals. Please contact sales@floodmodeller.com for further information.