Trial licences
    • 01 Sep 2023
    • 3 Minutes to read
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    Trial licences

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    Article summary

    This article contains details about your trial licence, and how to troubleshoot any issues you may have with accessing the software.

    Accessing your trial licence

    To access a trial licence, you will need to activate the licence initially by following the steps in the email you received when you requested a trial. The trial licence must be activated on the same machine as the one that you are using to access the software.

    After activation, your trial licence can be accessed for 14 days.

    Then simply double-click the Flood Modeller shortcut (or the executable) to open the software.

    Software will not open 

    On some systems, you may experience an issue when you first try to start Flood Modeller due to a failure within a third-party mapping component, or a recent Windows update. Details of both of these are provided below.

    Registration failure of mapping component

    To identify the issue:

    On trying to open Flood Modeller, the following error message appears

    error_message_installation

    To resolve the issue:

    1. Browse to the Flood Modeller\gui folder. By default, this is C:\Program Files\Flood Modeller\gui
    2. Locate the file regMapWinGIS.cmd in this folder, right-click on the file and select Run as Administrator from the displayed menu
    3. A Command Prompt window displays progress as the program runs. Upon completion of the program the window will close automatically
    4. Double-click the Flood Modeller shortcut (or the executable) to open the software.

    Windows update issue

    To identify the issue:

    On trying to open Flood Modeller, the loading "splash screen" pops up briefly and then vanishes, but the software does not open.

    To resolve the issue:

    1. Make sure Flood Modeller isn't running - so if you tried starting it and it failed, check there is no Flood Modeller reference still in your system Task Manager (and use End Process to remove if there is a reference there)
    2. Browse to the folder C:\Users\<YourUserName>\AppData\Local\Jacobs
    3. Locate the most recent folder that begins FloodModeller.exe_, e.g. this might look something like this: FloodModeller.exe_Url_vi3plc0tmtpuviiryv33ixdzbwiujpxw
    4. Right-click on this folder and select Delete
    5. Double-click the Flood Modeller shortcut (or the executable) to open the software.

    Not licensed for remote sessions

    It is not possible to remotely connect to your Flood Modeller trial licence. The licence will only work on the machine you used when you clicked your unique activation link. Please ensure you open Flood Modeller on this same machine.

    When you purchase a full licence, the ability to connect to the licence in this manner is possible via a network licence. Please contact sales@floodmodeller.com to discuss network licences.

    Licence not found

    If you receive this pop-up within the 14 days of your trial period, confirm that you have installed the latest version of Flood Modeller. Previous versions of Flood Modeller will not work with your trial licence.

    Another common issue users encounter is activating the licence on one machine and then attempting to use the software on a different machine. The licence will only work on the machine you used when you clicked your unique activation link. Please ensure you open Flood Modeller on this same machine. 

    If you experience an issue opening the software and need further assistance, please copy and paste the below into Windows File Explorer to locate your latest logfile, and send this through to support@floodmodeller.com

    %appdata%\Flood Modeller\logs

    Issue running a model

    If you can open the software successfully but receive a licensing error when running simulations, check the number of nodes and/or cells within your model. You may need an add-on or a different edition of the software. 

    The limits for the trial version, and Lite, Standard and Professional editions of Flood Modeller are as follows:

    Edition

    1D solver nodes (River & Urban)

    2D solver grid cells

    Trial

    40

    500,000

    Lite

    40

    500,000

    Standard

    400

    1,000,000

    Professional

    1,000

    3,000,000

    A detailed list of available features provided with each edition of Flood Modeller can be found on our website. If your licence does not provide the required functionality, add-ons are available as both long-term purchases and short-term rentals. Please contact sales@floodmodeller.com for further information.


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