---
title: "Network licence disconnected"
slug: "is-my-software-lock-working"
description: "Learn about steps to take to ensure your software lock is working."
tags: ["error messages and diagnostics"]
updated: 2024-07-25T15:08:51Z
published: 2024-07-25T15:08:51Z
canonical: "help.floodmodeller.com/is-my-software-lock-working"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.floodmodeller.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Network licence disconnected

If you using one of our legacy software locks and are concerned that it is not properly installed or active, try the following:

1. Open **CodeMeter Control Center**
2. In the **License** tab, in the pane on the left, you should see at least one entry like the one shown in below.
3. If such an entry exists, please ensure that the status shown is **License activated**.
4. If such an entry does not exist or the status does not show **License activated**, please contact [support@floodmodeller.com](mailto:support@floodmodeller.com).  
  
![](https://cdn.document360.io/5074bc26-a9ef-4bf4-b1de-a5c6ce628aca/Images/Documentation/CMActBroken.PNG)