---
title: "Cloud licences"
slug: "cloud-licences"
updated: 2026-08-24T18:22:59Z
published: 2026-08-24T18:22:59Z
canonical: "help.floodmodeller.com/cloud-licences"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.floodmodeller.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cloud licences

If on opening the software, you receive the pop-up **No licence found**, you can troubleshoot the problem to identify the issue:

1. Ensure [your machine is configured correctly](/v1/docs/cloud-licence-activation) to connect to the server.
2. Are you connected to the company network if working remotely
3. Has the server machine, that hosts the licences (if applicable), lost access to the internet
4. Check whether your [cloud licence has disconnected](/v1/docs/cloud-licence-disconnected) in Codemeter Control Center
5. Are there sufficient licences? Licences are allocated on a first come, first served basis. [Release a licence](/v1/docs/release-licence) if required.
6. [Check your licence is up to date](/v1/docs/is-my-licence-up-to-date) as your licence may be out of date for the version you are trying to open

If you are still unable to open the software, please copy and paste **%appdata%\Flood Modeller\logs** into Windows File Explorer to locate your latest logfile, and email it to our [support team](mailto:support@floodmodeller.com).